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Appointments by Telephone Triage

To SPEAK to a GP or Doctor ON THE DAY or to book a Routine appointment or to discuss a prescription query - Call between 0800 and 1000 daily (please note that if you call after 1000 your call may not be responded to that day)

The Doctors Morning Telephone Triage Clinics run from 0800-1000 where all urgent care calls for the day are taken between these hours; calls received after 1000 may not be responded to that day. We normally have 3 GPs/clinicians taking and returning calls ensuring that the patient is responded to and directed to the best and most appropriate clinical pathway.

calendarOn Monday 25 April 2016 we started changing the way you will see your Doctor or Advanced Nurse Practitioner.  The days and times we open the clinics remain the same but the way to get an appointment will be as follows:

All patients will now have to ring the practice and ask for an appointment - they will then be asked for some basic information on their condition and issue.  The staff will then put you on the GPs Telephone Call back list as either "urgent care" or "routine" depending on your issue.  The GP or ANP will then call you back according to the severity of your issue and arrange for you to have the most appropriate appointment for your needs - this will be with either a GP, ANP, Practice Nurse or Health Care Assistant.  He/She will then confirm your appointment time and date and you will then be invited to attend the practice at that date and time for your new appointment.

This service will run throughout current times of AM and PM clinics and we will also offer you early morning (Tues, Wed & Fri) extended access appointments bookable as above and some late Thurs evening appointments all by Telephone Triage.

For all those patients who have letters directing them to come and see a GP or book a GP appointment the staff will book you in directly for these as the GP would have requested this earlier.

The aim of the change and the outcomes we expect to see from this new system is that you the patient will now receive the most appropriate appointment and care according to your needs and the GP recommendation and this will remove the long waits experienced by patients in the waiting room during the years of the open access clinics where a good number of appointments were taken up with very minor ailment issues which could have been better directed within the surgery.

We ask all our patients to try and help and support us as we implement this new system to the benefit of all our 12400 patients.

We ask that all under 16’s are accompanied by a parent or guardian when they see the doctor. If they come alone they may be asked to return with a guardian.

Polite Notice

We do not allow eating, drinking, smoking or the use of mobile phones whilst in the surgery. If you need to receive or make an urgent mobile phone call then you must inform a staff member and quickly leave the practice. You may however lose your appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Text Message Reminders

In partnership with IPLATO, we use text messaging to remind you of your forthcoming appointments and other periodic important medical strategies we would like to advise you of from time to time - please ensure your mobile number is updated and recorded with the reception staff.

 
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