Updated on Thursday 21 March 2019
NEW ENHANCED "111" SERVICE - FROM 26 FEB 19
From 26 February 2019 a new enhanced "111 Integrated Urgent Care Service" replaced the previous SELDOC "out of hours" service. This provides our patient cover during weekday evenings from 18:30 to 07:45 and at weekends and during public holidays.
If you telephone the Surgery between these hours, a new recorded message to patients will advise them to telephone 111.
When we are closed – out of hours support
When our practice is closed you can get expert medical advice and useful information by dialling "111" or through the website 111 online.
The NHS 111 service is available 24 hours a day and can provide patient information, issue prescriptions to a pharmacy of your choice, book a Doctors appointment, and, if necessary, refer people to emergency services.
WE NEED NEW PATIENTS FOR OUR PATIENT GROUP (PPG)
Have you ever thought of having a greater say in the healthcare you receive at Camberwell Green and around London in general? We are looking for new patient members to join the Practice Patient Participation Group (PPG).
Our PPG, established in 2013, meets 4 times a year (January, April, July & October) for about 2 hours; senior Practice staff and patient members engage and receive updates on what is happening at the Practice, in the local health authority (Southwark CCG) and externally at local hospitals and community services.
We have a well established group of regular, friendly members but we wish to add to and recruit into the group. We invite you to bring your views and personality to the group and the meetings. We also welcome volunteers to help with practice projects and assisting practice staff with volunteer work or attending locality PPG meetings in the Southwark borough area.
If you are interested, please talk to any member of staff and download/complete the form below and hand into the reception staff; you will be invited to the next meeting on Wednesday 24 April (18:00) where you can "test the water" and see for yourself how the group makes a difference for all of our patients and the Practice.
We look forward to hearing from you and thanks for reading this.
New Member PPG Registration Form
CANCER SUPPORT IN SOUTHWARK
NHS England and Southwark CCG would like to invite all patients who are suffering from or living with Cancer to further support and enhance the Cancer Care in this part of London. To this end please can we ask all those to take a few minutes to complete this Cancer care Survey - your time and assistance is much appreciated:
CONSULTATIONS WITH DOCTORS & NURSES
The GPs, ANPs and Nurses kindly request that ALL patients please restrict each consultation/appointment to one single medical issue only per each consultation. You may be asked to book a new appointment if you have multiple clinical issues.
This allows the Clinical staff to see their patients and keep to time as there is huge demand for all appointments at the Practice. This would be appreciated.
PATIENT LIST CURRENTLY CLOSED
We regret to inform new patients that currently the Practice New Patient Registration List is closed. We expect to re-open the list in early April 2019.
For new patients wishing to register with a new local SE5 Practice we can recommend the following local Surgeries:
- The Hambledon Clinic, Denmark Hill SE5 8HL
- St Giles Surgery (2 Practices within 1 building) St Giles Road SE5 7RF
- Concordia Parkside Practice, Camberwell Green SE5 7AQ
CQC INSPECTION - OUTCOME
The Practice has received the Final CQC Inspection Report and confirm we are now rated as GOOD!
The Report is now live and available to all via the side bar index to the right of the screen (Further information 1. CQC etc)
TEMPORARY CHANGE TO REPEAT PRESCRIPTION TURNAROUND
We regret that at the current time of massive demand, we are temporarily operating and working to a 3 working day/72 hour turnaround for All Repeat Prescriptions.
Thank you for bearing with us during this extremely busy period. This will be fully reviewed in April 2019.
GDPR - WHAT IT MEANS FOR YOU
Camberwell Green Surgery will ensure it keeps and maintains all patient data in a secure, private and confidential environment at all times and will not pass, sell or transmit any patient data to any individual, organisation or company at any time, unless that patient has given personal signed consent to an Insurance, Legal or other official body/company/organisation to use such respective patient data/notes for purpose of seeking a lawful claim or other lawful purpose. (Any patient may seek application to see or hold copies of their data held by this organisation via completion of the requisite application form).
Like other GP Practices and organisations that have access to patient/customer data, we are now "GDPR" compliant, this being in line with the new "General Data Protection Regulations" (GDPR). This replaces the outdated Data Protection Act 1998.
GDPR puts more onus on the organisation (ie, us the practice) to ensure we safely and securely ensure your personal data, notes and records are protected at all times and not given or shared with any other agency or company.
We only ever share patient data, and again, only with your consent to either an NHS hospital/secondary care department(s) or other local associated healthcare pathways that you are use/are seen by, or with a relevant insurance or other legal organisation(s) when they are working on your behalf, and again when you would have given consent to call for your records/notes etc. At no other times is any patient information passed or used by anyone outside the practice.
WALK IN CENTRE AT CLAPHAM
Following closure of the Waldron Walk in Centre (WIC) we can inform all patients that the nearest available Walk in Centre is located at:
Junction Health Centre (by Clapham Junction Station) 5-8 Grant Road, London SW11
All NHS patients are welcome to use this facility and it is open from 08:00 to 20:00, 7 days a week.
INSURANCE & NON-CORE NHS WORK
Due to the current excessive demand at the practice and the additional admin required, we must inform our patients that there will be delays to requests from external organisations and insurance companies, requesting reports on patients.
The insurance admin clerk is working closely with GPs to try and arrange insurance and other admin report appointments including medicals and we hope to trial something new and workable soon.
At the last PPG Meeting in February, the Practice Manager promised to check on the status of the Pharmacy First service and if it was still being funded. It is confirmed that in Southwark it will remain being funded for the current foreseeable future.
ARE YOU REGISTERED FOR ONLINE SERVICES ? IT TAKES 2 MINUTES AT RECEPTION!
The Practice has one of the lowest uptakes for patients registering for "Online" services.
We now have an easy to use Tablet situated on the main reception desk that allows you and other patients to quickly register and we invite as many patients as possible to come in and register next time they visit the practice
When you become registered you will then be able to access:
- Ability to book some GP & Nurse appointments online
- Ability to send and have your repeat prescription completed and sent direct to your nominated pharmacy (for those patients who have opted into EPS)
- Ability to print off some basic medical records
ELECTRONIC PRESCRIBING SERVICE (EPS) - HAVE YOU SIGNED UP?
Having your prescription sent direct to your chosen pharmacy, knowing that it will be in most cases, ready within 30 minutes must make things easier for most patients - if you are not receiving this service, please ask your GP or Nurse when you next visit or call the practice.
FRIENDS & FAMILY TEST (FFT)
The FFT is being updated by the NHS & CCG with 1 or 2 additional questions being added to the actual "test card" or "online" survey. The CCG will soon be asking all Southwark Practices to ensure that 60% of all patients who attend for a GP or Nurse appointment, complete a test/survey card.
To this end we will be handing out more cards when you arrive or depart from your GP or Nurse appointment - please can we ask you to take 2 minutes to answer the 2 or 3 quick and easy questions and place the card in the box at the reception desk.
You can still do this online via this website and it is really very quick and easy and gives the NHS/CCG a good idea of how patients might recommend their practice to others in the local area.
FEELING UNWELL? > FIRST STEP > SELF CARE
Most people when they start to feel unwell make their GP Surgery the first stop to seek help and care. This should NOT always be the case, as there is a host of current and useful information and help available from a number of sources to help you get better without having to see a Dr/GP/Nurse etc.
Self Care fact sheets provide a great source of up to date healthcare information on a wide range of subjects and we highly recommend our patients use these fact sheets to better understand the particular issues and how best to overcome them.
You may wish to use the advice given on these sheets to discuss your current issue with your local Pharmacist who is highly trained to give advice and dispense the relevant medicines on a large number of minor medical healthcare cases. Southwark CCG and all Southwark Practices work hand in hand with their local pharmacies to ensure they are ready and available to help us by dealing with all number of minor medical issues which in turn allows us to deal with more urgent and difficult cases.
We strongly encourage all our patients to make use of these Self Care factsheets AND the local pharmacy as they can really help you with you minor medications and healthcare.
Also, Think 111 Service!
356 MISSED APPOINTMENTS IN FEBRUARY
In February we offered a total of 3020 GP, ANP and Practice Nurse appointments including those at the IHL Extended Access Centre. However 356 of those appointments were missed where the patient(s) for whatever reason "did not attend" or DNA.
This equates to 11.12% of all available monthly appointments being missed and is up about 80 in number from that or recent months DNAs.
If you cant make your appointment for any reason, ring or email the Surgery and let us know so we can give this valuable appointment to another patient where it will be greatly needed
ALWAYS phone 0207 703 3788 to cancel your unwanted appointment.
Are you pregnant or do you have a baby? Mumspace is a group of friendly mums who meet to share the ups and downs of motherhood. They have toys and activities that your children will enjoy and time when mums can talk, share, listen and learn together. All mums of even mums to be are warmly welcome to Mumspace and local venues for Mumspace are:
Walworth Mumspace, Pembroke House, 80 Tatum Street SE17 1QR on Mondays 10 - 12 noon
Wyndham Road Mumspace, St Michael & All Angels, Wyndham Road SE5 OUB on Tuesdays 1 - 3pm
Camberwell Mumspace, Camberwell Salvation Army, Lomond Grove SE5 7HG on Fridays 10 - 12 noon
111 SERVICE - WHEN ITS "LESS THAN URGENT"
The South East London 111 service has been fully refreshed, invigorated and have moved their regional HQ from Beckenham to Croydon. We strongly recommend you using the 111 service for anything that is less than urgent and contrary to popular belief, only a very few calls get referred back to the patients GP practice (ie where the 111 service believes that in the particular case, the patient should speak to their GP). We also welcome feedback on this service.
HAVING YOUR SAY..............FEEDBACK
We politely ask all patients that before posting any angst or dissatisfaction via NHS Choices or other boards please do contact the Patient Services Manager, Mrs Sue White or myself, the Practice Manager as we can normally come to a mutually agreed outcome with most access / appointment issues - we really do want to help all our patients and by talking about your issues away from the busy front desk it lends itself to a more calmer environment to discuss such matters.