The new Telephone Triage system for getting a Doctor or Advanced Nurse appointment was introduced in late April 2016 as the Open Access or Walk-in clinics closed for the final time on Fri 22 April.
We now ask that all patients requesting to see a GP/Doctor or Advanced Nurse Practitioner (ANP) first call the practice at the following times:
To speak to a Doctor today or to book a routine (non urgent) appointment or to discuss your prescription enquiry please call the surgery between 0800 - 1000
Please note that any calls received after 1000 may not be responded to on the day
For all Emergency appointments you should ring at any time
Your details will be taken down by a member of staff and placed on the Doctors telephone call back list for the GPs/ANP to call you back as per the times above
The GP or ANP will then discuss your issues with you on the phone and then book you into the most appropriate appointment according to their recommendation. This might be with another GP, an ANP, a Practice Nurse or one of the Health Care Assistants who will then deal with your matters at the appointment given to you.
On some occasions, particularly mornings and for non urgent and minor ailments or conditions, you could be given an appointment with a Doctor or ANP at the Extended Access Centre operated by Improving Health Ltd (IHL) situated in the Lister Health Centre at Peckham. Our staff (from Dec 16) can now directly refer patients for routine IHL GP appointments without having to further triage it via one of our GPs - these are for routine and non urgent issues only.
We strongly advise that if offered an appointment at the IHL Extended Access Centre, that you do take up this appointment as they are an integral part of our services and they have access to your medical records (when you attend for your appointment).
ALL PATIENTS WHO ATTEND THE SURGERY IN PERSON WILL BE ASKED TO COMPLETE A PATIENT CONTACT FORM WHERE THE DETAILS OF THEIR REQUEST FOR A GP OR ANP APPOINTMENT WILL BE ADDED TO THE TELEPHONE TRIAGE LIST FOR THAT DAY (OR THE NEXT DAY IF NON URGENT AND AFTER 1200)