The Surgery operates a Telephone Triage system for arranging a Doctor or Advanced Nurse (ANP) appointment.
Patients wanting to see a Doctor or Advanced Nurse Practitioner (ANP) should call 0207 703 3788 between 08:00 - 10:00
Note: Calls received after 10:00 may not be responded to on the day.
For Emergency appointments you should ring at any time.
Your details will be taken down by a member of staff and placed on the Doctors telephone call back list.
The Doctor or ANP will call you back and discuss your issues with you on the phone and then book you into the most appropriate appointment. This might be with another Doctor, an ANP, a Practice Nurse or one of the Health Care Assistants.
On some occasions, particularly mornings, non-urgent conditions and minor ailments you may be given an appointment with a Doctor or ANP at the Extended Access Centre operated by Improving Health Ltd (IHL) situated in the Lister Health Centre at Peckham. For routine and non-urgent issues our staff can directly refer patients to the IHL Extended Access Centre.
We strongly advise that if offered an appointment at the IHL Extended Access Centre, that you do take up this appointment as they are an integral part of our services and they will have access to your medical records when you attend for your appointment.
All patients who attend the Surgery in person will be asked to complete a Patient Contact Form where the details of their request for a Doctor or ANP appointment will be added to the telephone triage list for that day, or the next day if not urgent or after 12:00.