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Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Business & Practice Manager (m)

Business & Practice Manager

Mrs Jackie Baxter (Admin/IT Manager) (f)

Administration Manager

Mrs Sue White (Patient Services Manager) (f)

Reception/Patient Services Manager


Dr Maliha Zaidi (Senior Clinical Administrator) (f)

Senior Clinical Administrator

Miss Louise Ellis (External Medical Reports) (f)
Mr Ameer Abro (Pt Notes Summariser) (m)
Miss Louise Baxter (Docman Admin) (f)


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Tom Putt (Patient Services Team Supervisor) (m)
Ms Mary Amoah (Tele Triage Team) (f)
Ms Sarah Engeham (Telephone Triage Team) (f)

The On Call GPs Assistant

Miss Leanne O'Brien (f)
Mrs Ingrid Blake (Tele Triage Team) (f)
Miss Elizabeth Cox (f)
Mr Steven White (m)
Miss Ellie May-Quin (f)


Mrs Jackie Baxter Medical Secretary (f)
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