The surgery is currently closed for face to face appointments so please do not attend.

Re the Covid-19 Vaccine. PLEASE DO NOT CONTACT THE SURGERY to try and arrange an appointment.

You will be contacted directly by the surgery or the NHS directly about arranging an appointment. If you are unsure that we have the correct contact details for you please contact Reception and they can check. 


Ordering a repeat prescription during Covid-19 pandemic

  1. Download the NHS app and contact the surgery to enable access (ID to be validated so passport or driving licence PLUS utility bill/other suitable document) plus email address to email access code document to.
  2. Email the practice on – a member of staff will contact you to discuss and set up your nominated pharmacy for the Electronic Prescription Service and to help you set up online access via option 1 for future requests

Please note we are no longer taking any prescription requests over the phone as of 29.5.20


Seeking clinical advice during Covid-19 pandemic

  • We are currently operating a full triage system whereby patients are triaged by a clinician in the first instance, for all non-urgent matters please use the e-consult tool that can be found on our home page. For all urgent matters or if you are feeling unwell the please ring the practice before 10:00 to be put on the clinical call back list.
  • If you need to be seen the GP will discuss this with you and arrange for you to be seen either at our Essential GP or at our Community Covid-19 service, both of which are local to us.


Attending A&E

  • A&E services are still operational and we urge patients who are acutely unwell not to delay in seeking seek urgent medical treatment.


When we are closed

  • Call 111 or visit

The Patients Charter

smiling_patientWhat you can expect of us

    • To be given information about your illness and necessary treatment

    • To be advised of possible side effects of medication

    • An explanation of any proposed investigations

    • To be given self help information on minor illnesses

    • A prompt start to all surgeries and clinics

    • An explanation if there is a delay of longer than 30 minutes after your appointment time

    • A quick and effective service for repeat prescriptions which will be available 3 working days after request

    • An annual review of repeat prescription

    • Out of hours when the surgery number is rung, a concise message will relay an emergency contact number at all times

    • A quick and efficient service for answering the telephone

    • Helpful, courteous and efficient staff

    • Prompt and accurate information on test results

    • Access for wheelchairs and pushchairs

    • A confidential area to discuss any problems.

You can help us by

    • Cancelling appointments if you are unable to attend and giving us as much notice as possible when cancelling including the use of text message cancelling.

    • Remembering that an appointment is for one person only and one medical  issue only.

    • Asking for a home visit only if you are permanently housebound or too ill to visit the surgery.

    • Requesting a night visit only when you feel it is truly necessary.

    • Trying to be well informed about your health or condition and listening to the advice you are given

    • Following any treatment prescribed for you, or by informing your doctor if for any reason you do not do so or do not intend to do so

    • Returning unwanted medicine or pills to the pharmacy for safe disposal

    • Making sure the surgery has your up to date address and telephone number

    • Talking to the doctor or reception manager if there is part of the service you would like to see improved.

    • Telling those involved in your care if you feel you have been well looked after. A simple thank you does wonders for doctors and staff.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website