A Bank Holiday has been announced for Her Majesty Queen Elizabeth II's State Funeral on Monday 19th September. On this day and to allow our team to pay their respects the Practice will be CLOSED and will re-open on Tuesday 20th September at 08:00.

If you require medical advice on this day please call 111

RIP Her Majesty Queen Elizabeth II 1926 - 2022

The Patients Charter

smiling_patientWhat you can expect of us

    • To be given information about your illness and necessary treatment

    • To be advised of possible side effects of medication

    • An explanation of any proposed investigations

    • To be given self help information on minor illnesses

    • A prompt start to all surgeries and clinics

    • An explanation if there is a delay of longer than 30 minutes after your appointment time

    • A quick and effective service for repeat prescriptions which will be available 3 working days after request

    • An annual review of repeat prescription

    • Out of hours when the surgery number is rung, a concise message will relay an emergency contact number at all times

    • A quick and efficient service for answering the telephone

    • Helpful, courteous and efficient staff

    • Prompt and accurate information on test results

    • Access for wheelchairs and pushchairs

    • A confidential area to discuss any problems.

You can help us by

    • Cancelling appointments if you are unable to attend and giving us as much notice as possible when cancelling including the use of text message cancelling.

    • Remembering that an appointment is for one person only and one medical  issue only.

    • Asking for a home visit only if you are permanently housebound or too ill to visit the surgery.

    • Requesting a night visit only when you feel it is truly necessary.

    • Trying to be well informed about your health or condition and listening to the advice you are given

    • Following any treatment prescribed for you, or by informing your doctor if for any reason you do not do so or do not intend to do so

    • Returning unwanted medicine or pills to the pharmacy for safe disposal

    • Making sure the surgery has your up to date address and telephone number

    • Talking to the doctor or reception manager if there is part of the service you would like to see improved.

    • Telling those involved in your care if you feel you have been well looked after. A simple thank you does wonders for doctors and staff.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website