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Noticeboard

The surgery is currently closed for face to face appointments so please do not attend.

 

Ordering a repeat prescription during Covid-19 pandemic

  1. Download the NHS app and contact the surgery to enable access (ID to be validated so passport or driving licence PLUS utility bill/other suitable document) plus email address to email access code document to.
  2. Email the practice on souccg.camberwellgreensurgery@nhs.net – a member of staff will contact you to discuss and set up your nominated pharmacy for the Electronic Prescription Service and to help you set up online access via option 1 for future requests

Please note we are no longer taking any prescription requests over the phone as of 29.5.20

 

Seeking clinical advice during Covid-19 pandemic

  • We are currently operating a full triage system whereby patients are triaged by a clinician in the first instance, for all non-urgent matters please use the e-consult tool that can be found on our home page. For all urgent matters or if you are feeling unwell the please ring the practice before 10:00 to be put on the clinical call back list.
  • If you need to be seen the GP will discuss this with you and arrange for you to be seen either at our Essential GP or at our Community Covid-19 service, both of which are local to us.

 

Attending A&E

  • A&E services are still operational and we urge patients who are acutely unwell not to delay in seeking seek urgent medical treatment.

 

When we are closed

  • Call 111 or visit 111.nhs.uk

The Patients Charter

smiling_patientWhat you can expect of us

    • To be given information about your illness and necessary treatment

    • To be advised of possible side effects of medication

    • An explanation of any proposed investigations

    • To be given self help information on minor illnesses

    • A prompt start to all surgeries and clinics

    • An explanation if there is a delay of longer than 30 minutes after your appointment time

    • A quick and effective service for repeat prescriptions which will be available 3 working days after request

    • An annual review of repeat prescription

    • Out of hours when the surgery number is rung, a concise message will relay an emergency contact number at all times

    • A quick and efficient service for answering the telephone

    • Helpful, courteous and efficient staff

    • Prompt and accurate information on test results

    • Access for wheelchairs and pushchairs

    • A confidential area to discuss any problems.



You can help us by

    • Cancelling appointments if you are unable to attend and giving us as much notice as possible when cancelling including the use of text message cancelling.

    • Remembering that an appointment is for one person only and one medical  issue only.

    • Asking for a home visit only if you are permanently housebound or too ill to visit the surgery.

    • Requesting a night visit only when you feel it is truly necessary.

    • Trying to be well informed about your health or condition and listening to the advice you are given

    • Following any treatment prescribed for you, or by informing your doctor if for any reason you do not do so or do not intend to do so

    • Returning unwanted medicine or pills to the pharmacy for safe disposal

    • Making sure the surgery has your up to date address and telephone number

    • Talking to the doctor or reception manager if there is part of the service you would like to see improved.

    • Telling those involved in your care if you feel you have been well looked after. A simple thank you does wonders for doctors and staff.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website