Noticeboard

The surgery is currently closed for face to face appointments so please do not attend.

Re the Covid-19 Vaccine. PLEASE DO NOT CONTACT THE SURGERY to try and arrange an appointment.

You will be contacted directly by the surgery or the NHS directly about arranging an appointment. If you are unsure that we have the correct contact details for you please contact Reception and they can check. 

 

Ordering a repeat prescription during Covid-19 pandemic

  1. Download the NHS app and contact the surgery to enable access (ID to be validated so passport or driving licence PLUS utility bill/other suitable document) plus email address to email access code document to.
  2. Email the practice on souccg.camberwellgreensurgery@nhs.net – a member of staff will contact you to discuss and set up your nominated pharmacy for the Electronic Prescription Service and to help you set up online access via option 1 for future requests

Please note we are no longer taking any prescription requests over the phone as of 29.5.20

 

Seeking clinical advice during Covid-19 pandemic

  • We are currently operating a full triage system whereby patients are triaged by a clinician in the first instance, for all non-urgent matters please use the e-consult tool that can be found on our home page. For all urgent matters or if you are feeling unwell the please ring the practice before 10:00 to be put on the clinical call back list.
  • If you need to be seen the GP will discuss this with you and arrange for you to be seen either at our Essential GP or at our Community Covid-19 service, both of which are local to us.

 

Attending A&E

  • A&E services are still operational and we urge patients who are acutely unwell not to delay in seeking seek urgent medical treatment.

 

When we are closed

  • Call 111 or visit 111.nhs.uk

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with GDPR and access to medical records legislation. Identifiable information about you will be shared with others only in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.
  • Anonymised patient information will also be used at local and national level to help the NHSE/CCG plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under the GDPR regulations can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the GDPR 2018, patients may request to see their medical records. Such requests should be made through the Practice Manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our Practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To read a copy of our complaints procedure Click here.

Complaints Policy 2018/19

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception. You can also download a copy of the complaint form and other useful information by clicking here.

Complaints Form 2018/19

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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