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Noticeboard

The surgery is currently closed for face to face appointments so please do not attend.

 

Ordering a repeat prescription during Covid-19 pandemic

  1. Download the NHS app and contact the surgery to enable access (ID to be validated so passport or driving licence PLUS utility bill/other suitable document) plus email address to email access code document to.
  2. Email the practice on souccg.camberwellgreensurgery@nhs.net – a member of staff will contact you to discuss and set up your nominated pharmacy for the Electronic Prescription Service and to help you set up online access via option 1 for future requests

Please note we are no longer taking any prescription requests over the phone as of 29.5.20

 

Seeking clinical advice during Covid-19 pandemic

  • We are currently operating a full triage system whereby patients are triaged by a clinician in the first instance, for all non-urgent matters please use the e-consult tool that can be found on our home page. For all urgent matters or if you are feeling unwell the please ring the practice before 10:00 to be put on the clinical call back list.
  • If you need to be seen the GP will discuss this with you and arrange for you to be seen either at our Essential GP or at our Community Covid-19 service, both of which are local to us.

 

Attending A&E

  • A&E services are still operational and we urge patients who are acutely unwell not to delay in seeking seek urgent medical treatment.

 

When we are closed

  • Call 111 or visit 111.nhs.uk

For Emergency Appointments please ring at anytime

 Appointments are arranged via a Telephone Triage System.  All patients have to ring the Practice and ask for an appointment. 

To speak to a Doctor, to book a routine appointment or to discuss a prescription query - call 020 7703 3788 between 08:00 and 10:00.

Please note that calls after 10:00 may not be responded to that day.

If a patient visits the practice to request a Doctor or Advanced Nurse Practitioner (ANP) appointment they will be asked to complete a Patient Contact Form.

In either case you will be asked for some basic information on your condition and issue.  The staff will then put you on the Doctors Telephone Call Back list as either "urgent care" or "routine" depending on your issue.  Normally there are 3 clinical staff returning calls.

A Doctor or ANP will then call you back and arrange for you to have the most appropriate appointment for your needs - this will be with either a Doctor, ANP, Practice Nurse or Health Care Assistant.  He/She will then confirm your appointment time and date.

Where appropriate we will offer early morning (Tuesday, Wednesday, Friday) and some late Thursday evening appointments bookable by Telephone Triage.

If you have a letter directing you to see a Doctor the staff will book you in directly.

We ask that all under 16’s are accompanied by a parent or guardian when they see the doctor. If they come alone they may be asked to return with a guardian.

Consultations

The GPs, ANPs and Nurses kindly request that ALL patients please restrict each consultation/appointment to one single medical issue only per each consultation.    You may be asked to book a new appointment if you have multiple clinical issues.

This allows the Clinical staff to see their patients and keep to time as there is huge demand for all appointments at the Practice. 

Polite Notice

We do not allow eating, drinking, smoking or the use of mobile phones whilst in the surgery. If you need to receive or make an urgent mobile phone call then you must inform a staff member and quickly leave the practice. You may however lose your appointment.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer the slot to someone else. 

 
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