The surgery is currently closed for face to face appointments so please do not attend.

Re the Covid-19 Vaccine. PLEASE DO NOT CONTACT THE SURGERY to try and arrange an appointment.

You will be contacted directly by the surgery or the NHS directly about arranging an appointment. If you are unsure that we have the correct contact details for you please contact Reception and they can check. 


Ordering a repeat prescription during Covid-19 pandemic

  1. Download the NHS app and contact the surgery to enable access (ID to be validated so passport or driving licence PLUS utility bill/other suitable document) plus email address to email access code document to.
  2. Email the practice on – a member of staff will contact you to discuss and set up your nominated pharmacy for the Electronic Prescription Service and to help you set up online access via option 1 for future requests

Please note we are no longer taking any prescription requests over the phone as of 29.5.20


Seeking clinical advice during Covid-19 pandemic

  • We are currently operating a full triage system whereby patients are triaged by a clinician in the first instance, for all non-urgent matters please use the e-consult tool that can be found on our home page. For all urgent matters or if you are feeling unwell the please ring the practice before 10:00 to be put on the clinical call back list.
  • If you need to be seen the GP will discuss this with you and arrange for you to be seen either at our Essential GP or at our Community Covid-19 service, both of which are local to us.


Attending A&E

  • A&E services are still operational and we urge patients who are acutely unwell not to delay in seeking seek urgent medical treatment.


When we are closed

  • Call 111 or visit

The Improving Health Limited (IHL) Extended Primary Care Service (EPCS), provides extra Doctor and Advanced Nurse Practitioner (ANP) appointments.

It is located in the Lister Health Centre, 101 Peckham Road, SE15.

The EPCS is open 08:00 – 20:00, 7 days a week but it is NOT a walk in centre.

You may be offered an appointment at this EPCS when there are none available at our Practice.  It is strongly advised that you take up the offer of the appointment at this EPCS as this will be the quickest or earliest chance for you to see a Doctor or ANP.

Doctors and nurses at the EPCS can access a patient’s full medical records (with the patient’s consent) to be able to offer the right care and treatment.

IHL also has a number of slots where they will ring you back to discuss your matters (similarly like our Doctors do here) and again if deemed appropriate they will offer you an appointment direct and ask you to come and see them that day/early the next day.


The IHL has been running for several years and was set up as part of the Prime Minister's Challenge Fund, a challenge to GP Practices across the country, to open up more access and appointments to patients. Southwark CCG took this up as one of the first CCGs in the UK to do so and worked with all the Southwark Practices to form 2 distinctive GP Federations, QHS in the North and IHL in the South.  Soon after forming the federation, the EPCS (Extended Primary Care Service) was commissioned and it has evolved now into a multi faceted organisation capable of seeing large numbers of patients on the day Monday - Friday and others as directed by GP Practices at the weekend.  The organisation is led by a senior General Manager supported by GP and senior Healthcare Directors from South Southwark practices, but the main core of work is delivered by Southwark GPs and Nurses.

The Government backed this up with £2M of funding in the first year and it is funded each year by the CCG to maintain its running costs etc.

This is a very valuable and worthy Primary Care GP service administered by the South Southwark GP Federation and comprises 19 Practices in South Southwark are working with to ensure as much patient access as possible.

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